Shipping and payments
I. Credit cards
In order to ensure maximum security in the credit card payment system, Exella Europe srl uses secure payment systems relying on Braintree Payments and Stripe.
To ensure maximum security, Braintree Payments and Stripe use proven encryption techniques and comply with various banking regulations.
The confidential data associated with the payment is transmitted directly in an encrypted manner (SSL).
Only Braintree Payments and/or Stripe (and not www.exella.com) will receive your credit card number.
The following credit cards are accepted:
Exella Europe srl does not charge any fees for payments made with credit cards.
II. PayPal
PayPal is an internationally recognized company that offers a valid solution for online payments, used every day by individuals and businesses around the world.
When you use PayPal (creating an account to make payments is free), your financial data is not shared with www.exella.com. Once the payment is made, you will receive the transaction receipt via email.
With PayPal, you can shop worldwide for free and securely using both credit cards (Visa, Visa Electron, MasterCard) and prepaid cards (like PostePay).
By selecting this payment method, you will be directed to the PayPal site where you will proceed with the payment. You can also use PayPal without creating an account. It is indeed possible to pay, each time, by entering your details and those of your credit card.
Even if you have provided an address in your PayPal account, the shipment will be made to the delivery address you specified when ordering the products.
Exella Europe srl does not charge any fees for payments made with PayPal.
III. Bank Transfer
When shopping online, you must select "bank transfer payment" as your payment method and you will be automatically forwarded to the information needed to make the transfer.
The details of your order are transmitted automatically, but the order will be confirmed within 3 working days from the date of the transfer, after verifying the payment credit.
Depending on the economic and contractual conditions applied, your bank may charge a fee for the transfer.
Intestatario del conto: Exella Europe srl
BANCA TRANSILVANIA, ROMANIA
Iban RO71BTRL06704202F86005XX, swift BTRLRO22
IV. Shipping
Exella Europe srl ships with the most important international couriers or using its own means, choosing the fastest and most economical solution.
Shipping costs are always indicated on offers, confirmations, and invoices.
It is possible to choose your own courier and pay for shipping upon delivery. In this case, the products must be picked up only from our factory in Cluj Napoca, Romania.
For orders placed on the website www.exella.com, if the shipment exceeds 3 kg in weight or certain dimensions (volume), we will send an email with the actual weight/volume and ask for availability to supplement the amount. Requests for supplements can also be sent in case of hard-to-reach locations, for which the courier requires an additional charge. You can always decide to cancel the order following our request for a supplement.
Indicative prices and delivery times for shipments up to 3 kg:
Italy and Europe EU zone € 9.50 2/4 working days
Europe outside the EU € 52.00* 2/6 working days
Rest of the world € 70.00* 3/8 working days
Package tracking is usually available online and is indicated via email immediately after shipping. In some cases, tracking information may be available 24 hours after the package is handed over to the courier.
*Important notes for non-EU countries:Any customs or import fees are not charged at the time of purchase. Customs fees, if applicable, are the responsibility of the recipient. These costs should not be confused with shipping fees, which are already paid at the time of purchase.
Exella Europe srl has no control over these duties. For more information, we recommend contacting the customs authorities in your country.
(Last updated: February 19, 2026)